Issues with connecting to Outlook and Microsoft 365 Web Applications, November 12, 2026, 11:15 PCT
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Update - Microsoft 365 is continuing to experience a global disruption - you may have delays or difficulties accessing Microsoft 365 services, including email and calendar.
Impacted services may include, but are not limited to:
- Exchange Online/Outlook (FASMail and Student Email)
- Microsoft Teams - Calendar-related features are impacted - Chat and meetings is currently working
- SharePoint Online
- Microsoft 365 Copilot
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
UBC IT Technicians continue to monitor the service.
Next update is scheduled for tomorrow at 08:00 PCT.
Nov 12, 2026 - 21:37 PST
Impacted services may include, but are not limited to:
- Exchange Online/Outlook (FASMail and Student Email)
- Microsoft Teams - Calendar-related features are impacted - Chat and meetings is currently working
- SharePoint Online
- Microsoft 365 Copilot
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
UBC IT Technicians continue to monitor the service.
Next update is scheduled for tomorrow at 08:00 PCT.
Nov 12, 2026 - 21:37 PST
Update - Microsoft 365 is continuing to experience a global disruption - you may have delays or difficulties accessing Microsoft 365 services, including email and calendar.
Impacted services may include, but are not limited to:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
UBC IT Technicians continue to monitor the service.
Next update is scheduled for 21:30 PCT.
Nov 12, 2026 - 16:18 PST
Impacted services may include, but are not limited to:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
UBC IT Technicians continue to monitor the service.
Next update is scheduled for 21:30 PCT.
Nov 12, 2026 - 16:18 PST
Update - Microsoft 365 is continuing to experience a global disruption - you may have delays or difficulties accessing Microsoft 365 services, including email and calendar.
Impacted services may include, but are not limited to:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
UBC IT Technicians continue to monitor the service.
Next update is scheduled for 17:30 PCT.
Nov 12, 2026 - 15:20 PST
Impacted services may include, but are not limited to:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
UBC IT Technicians continue to monitor the service.
Next update is scheduled for 17:30 PCT.
Nov 12, 2026 - 15:20 PST
Update - Microsoft 365 is currently experiencing a global disruption - you may have delays or difficulties accessing Microsoft 365 services, including email and calendar.
Our next update is scheduled for 16:30 PCT.
Nov 12, 2026 - 13:32 PST
Our next update is scheduled for 16:30 PCT.
Nov 12, 2026 - 13:32 PST
Update - M365 is currently experiencing a global disruption - you may have delays or difficulties accessing M365 services, including email and calendar.
Our next update is scheduled for 14:50 PCT.
Nov 12, 2026 - 12:26 PST
Our next update is scheduled for 14:50 PCT.
Nov 12, 2026 - 12:26 PST
Update - UBC IT is aware of a disruption affecting Microsoft 365 services. Users may have trouble accessing:
Exchange Online (Outlook email and calendar)
Microsoft Teams
SharePoint Online and OneDrive
Microsoft Copilot 365
Microsoft Defender XDR
This is an issue with Microsoftâs service and not with UBC systems. UBC IT Technicians are monitoring updates from Microsoft.
Our next update will be at 13:45 PCT.
Nov 12, 2026 - 11:05 PST
Exchange Online (Outlook email and calendar)
Microsoft Teams
SharePoint Online and OneDrive
Microsoft Copilot 365
Microsoft Defender XDR
This is an issue with Microsoftâs service and not with UBC systems. UBC IT Technicians are monitoring updates from Microsoft.
Our next update will be at 13:45 PCT.
Nov 12, 2026 - 11:05 PST
Investigating - We are currently receiving reports of issues connecting with Outlook and other Microsoft 365 web applications.
UBC IT technicians are currently investigating the issue.
Our next update is scheduled to be at 12:00 PCT.
Nov 12, 2026 - 10:22 PST
UBC IT technicians are currently investigating the issue.
Our next update is scheduled to be at 12:00 PCT.
Nov 12, 2026 - 10:22 PST
HR MacMillan and Landscape Architecture Annex Network Switch Replacement November 12, 2026 20:00 - November 13, 2026 03:30 PCT
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 2026 - 20:00 PST
Nov 12, 2026 - 20:00 PST
Scheduled - Network maintenance is being performed at the HR MacMillan and Landscape Architecture Annex buildings, involving replacement of aging network infrastructure. During this service window from November 12, 2026 20:00 - November 13, 2026 03:30 PCT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Nov 12, 2026 20:00 - Nov 13, 2026 03:30 PST
Nov 12, 2026 20:00 - Nov 13, 2026 03:30 PST
Enterprise Automation & Solution Delivery (EASD) services maintenance on 12 Nov 2026 10:00 - 13 Nov 2026 16:00
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 2026 - 16:06 PST
Nov 12, 2026 - 16:06 PST
Scheduled - The common services team will be releasing software updates that may affect any of the following apis:
cache/v1
card/v1
Release Notes
See "Release Notes" section in the release plan https://confluence.it.ubc.ca/x/tEqYGw
Impact
Cache API will be offline for 5-15 minutes on 12 Nov 2026 - No External Impact.
additional Events may be generated on the release date or the upcoming Friday evening
API Events may be delayed for up to an hour
Nov 12, 2026 16:06 - Nov 13, 2026 16:00 PST
cache/v1
card/v1
Release Notes
See "Release Notes" section in the release plan https://confluence.it.ubc.ca/x/tEqYGw
Impact
Cache API will be offline for 5-15 minutes on 12 Nov 2026 - No External Impact.
additional Events may be generated on the release date or the upcoming Friday evening
API Events may be delayed for up to an hour
Nov 12, 2026 16:06 - Nov 13, 2026 16:00 PST
Monitoring - Users may experience slowness with FASmail message delivery (incoming and outgoing) on generic and resource mailboxes. The issue is isolated to mailboxes hosted on our Exchange on-premises environment and does not impact mailboxes that have been migrated to Exchange Online.
Service has been recovered and messages are now being delivered with delayed delivery.
Oct 16, 2026 - 09:54 PDT
Service has been recovered and messages are now being delivered with delayed delivery.
Oct 16, 2026 - 09:54 PDT
Update - If you are using UBC FASmail or UBC Student Email, you can now update your meetings using UBC IT's self-service tool. The tool can update many meetings automatically and identify those that require manual review.
If you are not using UBC FASmail or UBC Student Email, please consult with your department or organization on how to update your upcoming meetings. You may need to manually update your meetings to the new time zone.
For updated information, visit https://www.it.ubc.ca/timezonechange
Oct 26, 2026 - 16:17 PDT
If you are not using UBC FASmail or UBC Student Email, please consult with your department or organization on how to update your upcoming meetings. You may need to manually update your meetings to the new time zone.
For updated information, visit https://www.it.ubc.ca/timezonechange
Oct 26, 2026 - 16:17 PDT
Update - A guidance page has been developed to assist the UBC community in navigating the time zone change. This post will receive updates as more information becomes available. Further communications will be shared later this week.
https://it.ubc.ca/news/october-20-2026/bc-time-zone-change-what-it-means-your-calendar-and-devices
Oct 20, 2026 - 17:38 PDT
https://it.ubc.ca/news/october-20-2026/bc-time-zone-change-what-it-means-your-calendar-and-devices
Oct 20, 2026 - 17:38 PDT
Update - UBC IT is still working with vendors and validating guidance. We plan to share detailed information on Tuesday, October 20, 2026 (afternoon).
Oct 16, 2026 - 15:18 PDT
Oct 16, 2026 - 15:18 PDT
Investigating - British Columbia has adopted permanent year-round daylight saving time (Pacific Time), with the change scheduled to take effect on November 1. We recognize that some community members may have questions about the impact on calendars, devices, and scheduled meetings.
UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.
UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required.
Thank you for your patience as we work to ensure a smooth transition.
Oct 09, 2026 - 14:14 PDT
UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.
UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required.
Thank you for your patience as we work to ensure a smooth transition.
Oct 09, 2026 - 14:14 PDT
Monitoring - After investigating, UBC IT technicians have determined that a recent required network upgrade resulted in some older devices being unable to connect to UBC's networks. UBC's wireless network remains fully functional, and most up-to-date devices are able to connect.
We strongly recommend that all clients ensure their devices are up to date with the latest versions of their operating system. For Macs this is MacOS 27.2.1, and for iPhone/iPad this is iOS version 27.2.1.
If your phone or computer is unable to update to the latest version, clients may opt to use the UBC IoT network as an alternative, if connecting from on-campus. More information about the IoT network can be found at https://it.ubc.ca/services/email-voice-internet/ubc-internet-things-iot-wi-fi.
Nov 12, 2026 - 06:01 PST
We strongly recommend that all clients ensure their devices are up to date with the latest versions of their operating system. For Macs this is MacOS 27.2.1, and for iPhone/iPad this is iOS version 27.2.1.
If your phone or computer is unable to update to the latest version, clients may opt to use the UBC IoT network as an alternative, if connecting from on-campus. More information about the IoT network can be found at https://it.ubc.ca/services/email-voice-internet/ubc-internet-things-iot-wi-fi.
Nov 12, 2026 - 06:01 PST
Update - Noted workarounds appear to be working for affected users.
Technicians are still monitoring the issue; however, recommendation is to apply one of the workarounds/fixes.
Nov 04, 2026 - 15:38 PST
Technicians are still monitoring the issue; however, recommendation is to apply one of the workarounds/fixes.
Nov 04, 2026 - 15:38 PST
Update - Issue is still being investigated.
For workarounds:
1. Update your MacOS operating system
2. Use the UBCIoT Wifi network (https://it.ubc.ca/services/email-voice-internet/ubc-internet-things-iot-wi-fi)
Nov 04, 2026 - 13:53 PST
For workarounds:
1. Update your MacOS operating system
2. Use the UBCIoT Wifi network (https://it.ubc.ca/services/email-voice-internet/ubc-internet-things-iot-wi-fi)
Nov 04, 2026 - 13:53 PST
Investigating - There is currently an issue that some Mac devices are unable to connect to the UBC wireless networks.
Technicians are investigating the issue.
Next update will be at 15:00
Nov 04, 2026 - 12:42 PST
Technicians are investigating the issue.
Next update will be at 15:00
Nov 04, 2026 - 12:42 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 2026 - 16:00 PST
Nov 10, 2026 - 16:00 PST
Scheduled - The UBC Identity Broker (IDBK) will undergo scheduled maintenance beginning November 10, 2026 at 16:00 PT to November 17, 2026 16:00 PT.
The service will be updated to onboard a new service and increase resourcing capacity.
No end user impact is expected.
Nov 10, 2026 16:00 - Nov 17, 2026 16:00 PST
The service will be updated to onboard a new service and increase resourcing capacity.
No end user impact is expected.
Nov 10, 2026 16:00 - Nov 17, 2026 16:00 PST
Identified - We have identified an issue where Zoom meetings accessed through Canvas may show a start time that is one hour off, even when your Zoom timezone is set to â(GMT-7:00) Vancouver.â
This affects the displayed time only. If your meeting was created using the â(GMT-7:00) Vancouverâ timezone, it is still scheduled at the correct time.
Workaround: To see the correct meeting times in Canvas, set your Zoom timezone to â(GMT-7:00) Arizonaâ when using Zoom through Canvas.
Nov 03, 2026 - 14:24 PST
This affects the displayed time only. If your meeting was created using the â(GMT-7:00) Vancouverâ timezone, it is still scheduled at the correct time.
Workaround: To see the correct meeting times in Canvas, set your Zoom timezone to â(GMT-7:00) Arizonaâ when using Zoom through Canvas.
Nov 03, 2026 - 14:24 PST
Update - Users accessing Zoom through Canvas may see meeting times shown in the wrong timezone. The timezone may also change on its own when the page is refreshed. We are currently investigating the issue.
In the meantime:
âĒ When scheduling a new meeting, make sure the timezone is set to â(GMT -7:00) Pacific Time (Vancouver)â before saving.
âĒ For meetings already scheduled, times in Canvas should display correctly as long as your Zoom timezone is set to â(GMT -7:00) Pacific Time (Vancouver).â
Nov 03, 2026 - 10:55 PST
In the meantime:
âĒ When scheduling a new meeting, make sure the timezone is set to â(GMT -7:00) Pacific Time (Vancouver)â before saving.
âĒ For meetings already scheduled, times in Canvas should display correctly as long as your Zoom timezone is set to â(GMT -7:00) Pacific Time (Vancouver).â
Nov 03, 2026 - 10:55 PST
Investigating - We are currently investigating the time zone issue in Canvas Zoom integration. Users may notice inconsistent time zone displayed on the top of the web page. Please change to â(GMT-7:00) Vancouverâ for correct time to join/schedule sessions.
Nov 03, 2026 - 09:24 PST
Nov 03, 2026 - 09:24 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 2026 - 16:01 PDT
Oct 20, 2026 - 16:01 PDT
Scheduled - UBC IT will be preparing end user devices for the transition to the new BC time zone (PCT, UTC -7:00). MacOS devices that are currently set to America/Los_Angeles, America/Tijuana or US/Pacific (PST/PDT) will be transitioned to America/Vancouver to address the new time zone for British Columbia. We realize this may impact a small number of devices operating outside BC (Washington, Oregon, California) that may need to be corrected after this change.
Oct 20, 2026 16:00 - Nov 30, 2026 15:00 PST
Oct 20, 2026 16:00 - Nov 30, 2026 15:00 PST
Update - This issue is still ongoing. We apologize for the inconvenience. Please continue reaching out to the Integrated Service Centre for questions and support.
Sep 29, 2026 - 16:44 PDT
Sep 29, 2026 - 16:44 PDT
Investigating - Faculty are unable to view their current or upcoming teaching assignments when using the View My Teaching Schedule report in Workday. The issue is being investigated.
In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.
Please reach out to the Integrated Service Centre for questions and support.
Sep 21, 2026 - 16:17 PDT
In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.
Please reach out to the Integrated Service Centre for questions and support.
Sep 21, 2026 - 16:17 PDT
Microsoft announces removal of Office support for older systems and software versions, July 13, 2026
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Investigating - Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
âĒ Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS â minimum version 12.0 (Monterey)
iOS â minimum version 17.0
âĒ Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
âĒ Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac â minimum version 16.83
MS365 apps for iOS â minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Jul 10, 2026 - 15:48 PDT
âĒ Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS â minimum version 12.0 (Monterey)
iOS â minimum version 17.0
âĒ Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
âĒ Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac â minimum version 16.83
MS365 apps for iOS â minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Jul 10, 2026 - 15:48 PDT
Campus Wide Login
Operational
CWL Web Services
Operational
UBC Identity Provider
Operational
Enterprise LDAP (ELDAP)
Operational
Multi-factor Authentication (MFA)
Operational
UBC Identity Broker
Operational
UBC Applicant & Student Federation (idb0)
Operational
UBC OpenID Federation (idb1)
Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
Operational
UBC Beaty Museum of Biodiversity (idb3)
Operational
UBC SecureLink Federation (slid)
Operational
UBC One-time Link Identity (olid)
Operational
UBC -- Identity Verification
Operational
Canvas
Operational
Confluence
Operational
EduCloud Server
Operational
Management Interface - https://educloud.ubc.ca
Operational
Management Interface - https://educloud.ok.ubc.ca
Operational
Server Infrastructure - Vancouver
Operational
Server Infrastructure - Okanagan
Operational
Email Services
Major Outage
Faculty and Staff Email (FASmail)
Major Outage
UBC Student Email
Major Outage
Mail Relay
Operational
Mailing List
Operational
Home Drive
Operational
Home Drive - Vancouver
Operational
Home Drive - Okanagan
Operational
Advanced Research Computing
Operational
ARC Sockeye
Operational
ARC Chinook
Operational
Microsoft 365
Operational
OneDrive
Operational
Teams
Operational
Network - Campus
Under Maintenance
Network - Hospitals
Operational
Network - Okanagan
Operational
Network - Point Grey
Under Maintenance
Network - Robson Square
Operational
Network - Wireless
Under Maintenance
Wireless - Hospitals
Operational
Wireless - Okanagan
Operational
Wireless - Point Grey
Under Maintenance
Wireless - Robson Square
Operational
Network - VPN
Operational
VPN - Okanagan
Operational
VPN - Point Grey
Operational
Voice Services
Operational
Telephone Service - Vancouver
Operational
Telephone Service - Okanagan
Operational
Contact Centre - Vancouver
Operational
Contact Centre - Okanagan
Operational
Remote Labs
Operational
Remote Labs - Vancouver
Operational
Remote Labs - Okanagan
Operational
SalesForce
Operational
ServiceNow
Operational
Sharepoint
Operational
Team Share
Operational
Workday
Operational
Zoom
Operational
Other
Operational
Other - Vancouver
Operational
Other - Okanagan
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Enterprise Automation & Solution Delivery APPIAN Cloud Platform Maintenance from November 16th, 2026, 04:00 - 16:00 PCT Nov 13, 2026 10:00 - Nov 16, 2026 16:00 PST
APPIAN Business Process Management System (BPMS) Cloud Platform Maintenance is scheduled from November 13rd, 2026, 10:00 to November 16th, 2026, 16:00 PCT
During the maintenance window, the UBC Appian site will experience a service interruption of up to two hours on November 16th, 2026, between 04:00 and 06:00 PCT.
Validation activities will continue until 16:00 PCT on the same day.
All BPMS applications will automatically recover once maintenance is complete.
Impacted applications:
Scheduling Applications:
Special Topics and Variable Credit (STVC)
Standard Time Table (STTM)
Scheduling Menu (SM)
Final Grade Submission (AOC)
Official Documents (ODMT)
Student Direct Stream (SDS)
Document Viewer (DOCV)
Learner Financial Support (LFS)
Role Based Access Control (RBAC)
Student Communications Tool (ADHC)
Course Management (CRSS)
Academic Records (AARS)
Affiliate Student Management Tool (ASMT)
Scheduling Transfers (SCHT)
Custom Organization Management System (COMS)
Exam Management (EXMM)
Integration Error Log (ERRL)
Record Queue Manager (RQM)
TeachEval (SET)
Graduation Management (CNVM)
Automation Services
Posted on Nov 12, 2026 - 14:59 PST
During the maintenance window, the UBC Appian site will experience a service interruption of up to two hours on November 16th, 2026, between 04:00 and 06:00 PCT.
Validation activities will continue until 16:00 PCT on the same day.
All BPMS applications will automatically recover once maintenance is complete.
Impacted applications:
Scheduling Applications:
Special Topics and Variable Credit (STVC)
Standard Time Table (STTM)
Scheduling Menu (SM)
Final Grade Submission (AOC)
Official Documents (ODMT)
Student Direct Stream (SDS)
Document Viewer (DOCV)
Learner Financial Support (LFS)
Role Based Access Control (RBAC)
Student Communications Tool (ADHC)
Course Management (CRSS)
Academic Records (AARS)
Affiliate Student Management Tool (ASMT)
Scheduling Transfers (SCHT)
Custom Organization Management System (COMS)
Exam Management (EXMM)
Integration Error Log (ERRL)
Record Queue Manager (RQM)
TeachEval (SET)
Graduation Management (CNVM)
Automation Services
Posted on Nov 12, 2026 - 14:59 PST
Appian Applications Maintenance November 16, 2026, 04:00 - 06:00 AM PCT Nov 16, 2026 04:00-06:00 PST
All Appian applications will undergo a planned system maintenance on November 16, 2026 from 04:00 PCT to 06:00 AM PCT. During this time, users may experience brief interruptions or be unable to log in to individual applications.
Impacted applications include:
âĒ Student Communication Tool (SCT)
âĒ Official Document Management Tool (ODMT)
âĒ Teach Eval (SEC)
âĒ Learner Financial support application (LFSM)
âĒ Final Grade Submission (FGST)
âĒ Exam management application (EXMM/EXMMA)
âĒ Activity Transfer application (CRSS)
âĒ Academic Records (AARS)
âĒ Role Based Access Control (RBAC)
âĒ Standard Time Table Management application (STTM)
âĒ Web Comm (COMM)
Posted on Nov 12, 2026 - 07:32 PST
Impacted applications include:
âĒ Student Communication Tool (SCT)
âĒ Official Document Management Tool (ODMT)
âĒ Teach Eval (SEC)
âĒ Learner Financial support application (LFSM)
âĒ Final Grade Submission (FGST)
âĒ Exam management application (EXMM/EXMMA)
âĒ Activity Transfer application (CRSS)
âĒ Academic Records (AARS)
âĒ Role Based Access Control (RBAC)
âĒ Standard Time Table Management application (STTM)
âĒ Web Comm (COMM)
Posted on Nov 12, 2026 - 07:32 PST
Appian Applications Maintenance November 17, 2026, 16:00 - 20:00 PM PCT Nov 17, 2026 16:00-20:00 PST
All Appian applications will undergo a planned system maintenance on November 17, 2026 from 16:00 PCT to 20:00 PM PCT. During this time, users may experience brief interruptions or be unable to log in to individual applications.
Impacted applications include:
âĒ Student Communication Tool (SCT)
âĒ Official Document Management Tool (ODMT)
âĒ Teach Eval (SEC)
âĒ Learner Financial support application (LFSM)
âĒ Final Grade Submission (FGST)
âĒ Exam management application (EXMM/EXMMA)
âĒ Activity Transfer application (CRSS)
âĒ Academic Records (AARS)
âĒ Role Based Access Control (RBAC)
âĒ Standard Time Table Management application (STTM)
âĒ Web Comm (COMM)
Posted on Nov 12, 2026 - 07:33 PST
Impacted applications include:
âĒ Student Communication Tool (SCT)
âĒ Official Document Management Tool (ODMT)
âĒ Teach Eval (SEC)
âĒ Learner Financial support application (LFSM)
âĒ Final Grade Submission (FGST)
âĒ Exam management application (EXMM/EXMMA)
âĒ Activity Transfer application (CRSS)
âĒ Academic Records (AARS)
âĒ Role Based Access Control (RBAC)
âĒ Standard Time Table Management application (STTM)
âĒ Web Comm (COMM)
Posted on Nov 12, 2026 - 07:33 PST
Enterprise Automation and Solution Delivery services maintenance for Appian Applications on November 17, 2026 starting at 4:00 PM Nov 17, 2026 16:00 - Nov 18, 2026 16:00 PST
Enterprise Automation and Solution Delivery services maintenance for Appian Applications on November 17, 2026 starting at 4:00 PM
Note: Validation activities will continue on November 18, 2026.
Apps/Services:
Following Applications will be impacted because CloudHub 1.0 is increasingly becoming a strategic and operational constraint for UBC's integration platform. Migrating to CloudHub 2.0 would reduce operational risk, simplify infrastructure management, improve scalability, and better align UBC with MuleSoft's future platform direction.
Exam management application (EXMM/EXMMA)
Activity Transfer application (CRSS)
Learner Financial support application (LFSM)
Final Grade Submission (FGST)
Official Document Management Tool (ODMT)
Student Communications (COMS)
Affiliate Student Management Tool (ASMT)
University Data Platform (UDAP)
Impacts:
During this maintenance window there will be varying interruptions to individual Appian Applications
Reason for maintenance:
UBC's integration platform, Migrating from CloudHub 1.0 to CloudHub 2.0
Release Plan: https://confluence.it.ubc.ca/x/66ZVH
Posted on Nov 12, 2026 - 15:01 PST
Note: Validation activities will continue on November 18, 2026.
Apps/Services:
Following Applications will be impacted because CloudHub 1.0 is increasingly becoming a strategic and operational constraint for UBC's integration platform. Migrating to CloudHub 2.0 would reduce operational risk, simplify infrastructure management, improve scalability, and better align UBC with MuleSoft's future platform direction.
Exam management application (EXMM/EXMMA)
Activity Transfer application (CRSS)
Learner Financial support application (LFSM)
Final Grade Submission (FGST)
Official Document Management Tool (ODMT)
Student Communications (COMS)
Affiliate Student Management Tool (ASMT)
University Data Platform (UDAP)
Impacts:
During this maintenance window there will be varying interruptions to individual Appian Applications
Reason for maintenance:
UBC's integration platform, Migrating from CloudHub 1.0 to CloudHub 2.0
Release Plan: https://confluence.it.ubc.ca/x/66ZVH
Posted on Nov 12, 2026 - 15:01 PST
TouchNet PROD site - Scheduled Maintenance November 18, 2026 - 01:00 a.m. to November 18, 2026 - 05:00 a.m. Nov 18, 2026 01:00-05:00 PST
The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact dpp.support@ubc.ca
Posted on Nov 02, 2026 - 08:25 PST
For any questions please contact dpp.support@ubc.ca
Posted on Nov 02, 2026 - 08:25 PST
UBCIT eSAM Servers Maintenance Nov. 19, 2026, 20:00-23:00 PT Nov 19, 2026 20:00-23:00 PST
UBCIT will be performing maintenance on the eSAM component and vault servers on Nov. 19, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.
Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.
Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Posted on Nov 03, 2026 - 16:14 PST
Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.
Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Posted on Nov 03, 2026 - 16:14 PST
Perceptive Content Maintenance November 30, 2026 12:00 - 20:00 PT Nov 30, 2026 12:00-20:00 PST
Perceptive Content will be undergoing maintenance on November 30, 2026, 12:00 PT to 20:00 PT. The system will be unavailable during this time.
Posted on Nov 10, 2026 - 11:44 PST
Posted on Nov 10, 2026 - 11:44 PST
