Insight Pest Solutions

Tiffany Xiong1 month ago

1 month ago

We had Insight Pest Solutions for almost two years. When the sales coordinator first visited our home in attempts to sell us their service, he promised removal of all webs, wasp nests, pretty much anything to do with pests. The first year we had Tyler and he did a great job. He was very detailed and combed through our property inside and out. We never had to tell him where the problem areas were or if a hive/web needed to be removed. At the beginning of year 2, our rate increased to almost $50/month and we started getting different technicians. They would half-fast everything- bugs became worse, never cleaned webs or bee hives. I called and specifically asked for Tyler. We were told he resigned and no longer worked for the company. They kept sending incapable technicians that barely did their jobs. We would have to walk them around after they’ve already “combed” through our property. We would call and they would send another tech 3 weeks later. Our final straw was when a tech, Marvin, was scheduled to come and never showed after calling and saying he was on his way to our property. We cancelled all plans waiting for his arrival. He never showed so I called his cell- no answer. I texted him saying it was already 4P and if he was still coming? He said that he already came and treated our property. I informed him that he did not appear in our home surveillance cameras and that we also requested an inside treatment. He said there was nothing he could do as he was now 3 hours away. I called the office and complained stating that our technician never showed up. They said they would call him and get it fixed and said they would send him out again the next day to do the treatments. Marvin called us back saying that he came to our development and couldn’t get through the gate. Mind you we don’t have a fence and our development is not a gated community. The next day he called stating he couldn’t find our home. I had to give him step by step directions as though he did not have navigation (guess he didn’t come the day prior as he started). After he completed his treatment, we informed him of the Cobb webs in the basement and that there were several wasps hives around the house. He went to those areas and said he got them all. We walked back around and no webs were addressed and only one of the wasps nests were removed. My husband pointed them all out to him and he was able to get a few more down, but then refused to remove the most concerning two as “he couldn’t get to them”. We figured that there was no fixing a liar and several poorly trained technicians so we cancelled our service a week later. I would avoid this company if at all possible.

Laura McNeill, Ph.D.4 months ago

4 months ago

Absolutely the worst experience I have ever had. The technician showed up 3 hours late, could not be bothered to wait to talk to me (I was on a Zoom call because he was late), and the technician did not apply any treatments as promised (spray or otherwise). I was promised a simple cancellation within 48 hours if I was not happy, which includes if the company did not perform the services outlined in the contract. They did not perform the services (I have video proof) and it has been a nightmare.

Heather Herring6 months ago

6 months ago

Great service, friendly, great price and over all the products are not over powering. They are kid and pet friendly as well. So far it seems to be working, thank you Jashawn! He took his time to make sure everything was sprayed and taken cared of.